There is a lot of various information on the Internet and while it can be challenge to find exactly what you are looking for - if you are lucky enough to have that well defined! - sometimes relevant bits come to your attention via a circuitous route. Such is the case with this website, Connecting Up, aimed at not for profit organisations, it offers some very useful approaches that could be easily adapted for our own purposes. Have a look at their pages about Characteristics of Successful Online Communities.
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